Microwave Turntable Not Turning- 5 causes and easy fix

If your microwave turntable not turning, this can cause uneven cooking of your food and a general nuisance. Let’s quickly look at five causes and the most simple fix. Read details below each issue for ways to resolve.

Five possible causes behind your microwave turntable not turning are: defective turntable motor, broken glass tray drive coupling, damaged glass tray support, faulty touch pad and control panel, defective main control board. First, began by checking to see if you have turned off the spinning feature in the controls. Many modern microwaves allow you to turn off the turntable for certain cooking applications. Turn it on for an EASY FIX.

A quick note on how Microwaves work

The microwave in your kitchen is used for quickly heating food. It essentially bombards the food with microwaves that make dipole molecules of water and substances to collide and revolve rapidly …which then manifests as heat. Unlike other types of heating, microwave ovens heat food quickly and uniformly. The turntable spins while in use to create uniform levels of heat reaching the food.

While these appliances have been around for quite some time, they went from being in roughly 25% of American households in 1986, to over 90% by 1997. Today, they are in nearly 100% with dorms and apartments included. Microwaves are everywhere you look!

Microwave Turntable Not Turning: 5 issues

Defective Turntable Motor

This part is required to rotate the turntable, as it’s the motor that powers it.

To determine if this part is defective in your microwave, you can use a

multimeter to test it for continuity.

If the motor tests negative for continuity, you’ll need to replace the part. Turn table motors are easily available at retailers such as Amazon, starting at about $10. Double check your model number before ordering.

How to replace the turn table motor:

1. Disconnect all power going to the microwave
2. Remove all screws securing the bottom access panel
3. Carefully lower the panel
4. Disconnect the wiring harness from the turntable motor
5. Remove the mourning screw and rotate the old motor clockwise to detach
6. Install the new motor by inserting the shaft into the drive coupler
7. Rotate the motor counterclockwise, and replace the mounting screw
8. Connect the wiring harness
9. Reposition the bottom panel and install the screws to secure
10. Plug the appliance back in

Broken Glass Tray Drive Coupling

Another common issue that causes this problem is the drive coupling that rotates the glass tray can become stripped or broken.

You can gently pull the coupling off the motor shaft and inspect it for damage. If you find that it’s damaged, go ahead and replace the part. These parts range $6-12 on Amazon and are easy to replace.

how to replace the broken glass tray drive coupling:

1. Remove the turntable tray and the support ring
2. Check the support ring’s wheels for cracks and see if they turn freely
3. Remove the old drive coupling
4. Line up the new drive coupling’s D-shaft with the motor underneath
5. Make sure the part is securely in place
6. Clean the surface area where the support ring goes
7. Replace the support ring
8. While you have the glass tray out, go ahead and check for chips and cracks. They are prone to breaking when these types of damages are present
9. Replace the tray and your repair is complete

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Damaged Glass Tray Support

The glass tray support is the circular component that the glass tray sits on. This part is easy to check for damage.

Simply remove the glass tray and remove the tray support. Check the wheels to see if they spin freely, and look for other signs of visible damage.

Since the tray support simply sits at the bottom of the microwave, you just lift the old part out and replace it with the new part. Again, easily replaceable and cheap. Amazon carries them $10 and up. Click here.

Faulty Touch pad and Control Panel

It’s also very possible that the button for your microwave’s turntable is malfunctioning. Please note that some models have this button, and some don’t.

The touch pad is the screen you use to set functions on your appliance, and is vital for operation.

When the button begins to malfunction, the entire touch pad and control panel will need to be replaced. Touch pads are a much more costly replacement, ranging $85-150, depending upon model. It is also a more extensive repair/replacement.

Just remember that the high voltage and current used by microwaves can cause injuries or even death during disassembly. The high voltage capacitor can retain a charge, even after its unplugged. Use extreme caution!

Here’s how to replace the touch pad and control panel on a microwave:

1. Disconnect the power
2. Use a screwdriver to unthread all screws holding the grill in place
3. Pull the grill forward beginning from the top to remove
4. Open the door, and remove the mounting screw securing the control panel
5. Lift up on the control panel to detach it
6. Take a photo or note where all wire connections go on the control board, so you can reassemble correctly
7. Depress the locking tabs and remove all wires
8. Free the hinge tab from the front panel, and remove the ground wire
9. Release the ribbon connector
10. Remove the screws holding the main control board and its housing to the control panel
11. Depress all retaining tabs to pull the housing out
12. Prepare your new touchpad and control assembly by removing all protective coverings
13. Align the control board housing with the new panel, and snap in place
14. Install the screws to secure it
15. Connect the ribbon connector
16. Secure the ground wire with the washer and screw
17. Reinsert the hinge tab into the front panel
18. Reconnect the remaining wires to the corresponding terminals on the board
19. Insert the control panel tabs onto the front panel slots, and push the panel down
20. Replace mounting screw to secure in place
21. Realign the grill and snap it back into place, install screws to secure it
22. Plug the microwave back in

Defective Main Control Board: microwave turntable not turning

Though, this is not a common problem, the main control board may be defective.

So, be sure the turntable motor is not getting power and all other components are intact before resorting to this repair.

How to replace the main control board:

1. Unplug the power cord
2. Remove the screws holding the grill in place, and remove this part
3. Open the door and remove the mounting screw on the control panel
4. Detach the control panel
5. Note the placement of all wires before depressing the locking tabs and removing
6. Free the hinge tab from the front panel, and remove the grounding wire
7. Release the ribbon connector
8. Remove the mounting screws holding the control board in place
9. Remove the old control board
10. Line up the new board in its correct position and install the mounting screw
11. Reconnect the ribbon connector
12. Secure the grounding wire
13. Insert the hinge tab back into the front panel and connect all wires to the new board
14. Insert the control panel tabs into the front panel slots and push down on the panel
15. Install the mounting screw
16. Replace the grill and snap it back into place, install the screw to secure
17. Plug the unit back in

Just remember that the high voltage and current used by microwaves can cause injuries or even death during disassembly.

Always be sure to unplug a microwave before making internal repairs. Yet still, the high voltage capacitor can retain a charge even after it’s unplugged, it’s recommended that you take extreme caution when working on any microwave oven.

Have you had a microwave turntable not turning? What was the problem, and how did you fix the problem? We’d love to hear your thoughts, comment now and let us know.