5 Most Common LG Refrigerator Ice Maker Problems & How To Fix Them

It was working just fine, but now your ice maker is not making ice! In this article, we will show you the most common LG Refrigerator Ice Maker Problems, the reasons why it’s not working, and how to test and fix it.

Also Read: How to fix: When an ice maker is not making ice

TLDR: Common Ice Maker problems are usually caused by:
1. Temperature fluctuations (in the ice maker compartment)
2. Faulty water inlet valve
3. Broken ice maker or malfunctioning control board
4. Faulty ice maker fan in the freezer compartment.

Let’s start with a simple diagnostic test you can run that may provide some insight into what that problem could be.

If you have a Maytag or Whirlpool refrigerator, see here.

LG Refrigerator Ice Maker Problems: How To Reset And test An Ice Maker

If your ice maker is not making ice, you’ll want to first run the test mode. To run the ice maker test mode, first of all, pull the handle to open the ice room and remove the ice bucket.

Lg Refrigerator Ice maker problems: removing bucket

There are two styles of LG refrigerator ice makers. On the first model below, find the POWER button.

LG ice maker on/off switch

Make sure it is turned ON. The TEST button is underneath.

LG ice maker test button

Before pressing the TEST button, put a towel underneath to catch water or ice that may fall while testing.

Lg Refrigerator Ice room

Press and hold the Test button for about 3 seconds and the ice maker will begin to turn. The tray only holds about 4 or 5 oz of water. The towel should minimize any spillage.

Lg refrigerator New ice maker

Here’s another style of ice maker on this model above. There’s no POWER switch and no tray. Even though there’s no tray you should still place a towel below the ice maker before running the tests.

Connect with an Appliance Repair Tech

Click here to use the chatbox to speak with one of our technicians.
No in-home service calls. No appointments.

On this type of ice maker, there is a tiny hole on the left side. This is a Test Button. Use a paperclip or piece of wire to press and hold the button for about 3 seconds until the arm starts to turn.

Paperclip used as tool for LG test button

For the first 2 hours the refrigerator has been plugged in, the ice maker test can only be run once. If you wish to run the test mode a second time, unplug the unit for about 30 seconds to reset the ice maker.

This RESET procedure is also applied to the ice maker located in the bottom freezer.

Read: 3 ways how to reset a Samsung ice maker

Read: 3 common problems with Samsung french-door ice maker

If The Ice Maker Is Not Filling With Water

A New water Filter was Installed Incorrectly

If during the test mode, your ice maker didn’t fill with water, then check your water filter.

Without a filter or when the filter is installed improperly in the filter housing, water will not flow to the ice maker and water dispenser.

You just need to slide the filter into the housing, PUSH and TWIST to lock it.

Read: How to fix Amana ice maker not filling with water

IF YOU DISCOVER A LEAK AFTER CHANGING THE FILTER:

If you recently changed the water filter and you noticed the ice maker has now started to leak, the problem might be with water pressure.

With a new filter, water will flow more freely and when it reached ice maker, the extra pressure may create a splash.

A small amount of water can leak from the ice maker compartment, and eventually end up on the floor.

Read: Why is my ice maker leaking water onto the floor?

Read: How to fix GE ice maker leaking water into bin

If you have a ball-type water valve behind the fridge, try to decrease incoming water pressure to the fridge by turning it at 45 or fewer degrees. You may need to play with it in order to reach a reasonable amount of water pressure.

To do this adjustment, turn the water valve to 45 degrees. Now push the water dispenser (with a cup underneath!) to check the flow rate. It might be nice to have someone else adjust the valve while you watch the pressure change.

This way you will be able to increase/decrease water pressure to a desirable level.

Another problem that may cause the ice maker to leak, is when ice cubes get stuck in the tray. Then, when fresh water fills the ice maker, it can overfill and some water will spill over the tray. Check for lodged cubes at the dispenser.

One more possibility is calcium buildup. Pull the ice maker out and clean the inner side of the tray and filler. You may find calcium buildup that is affecting the water fill mechanism.

Read: How to clean a GE ice maker

LG Refrigerator Water Filter
$39 - 87
Buy on Amazon
We earn a commission if you click this link and make a purchase at no additional cost to you.

The water Inlet Valve Is Broken

A second reason you may not be getting water, is because the water inlet valve has failed. In order to check the inlet valve, you just need a Multimeter.

But keep in mind, that many LG fridges have 2 inlet valves. The main valve is on the back of the fridge, while the secondary valve (for the ice maker only) is on the left door.

You need to check them both. The secondary valve gets water from the main valve. But from my experience as an appliance technician, the secondary valve causes most of the problems with the ice maker.

That’s why your LG ice maker is not making ice, but at the same time, the water dispenser works.

Water Hose Kinked

Behind your fridge, there is a water hose connected to the inlet valve. If the water hose is kinked, it will restrict water flow to the inlet valve.

It’s a simple thing to check, but very important, in order to figure out why ice-maker is not working.

ice maker water hose not kinked

ice Maker malfunctioned

If the ice maker failed to perform the diagnostic test and you are not able to run it, then most likely the ice maker motor has failed.

Read: Why is your ice maker making a grinding noise?

Control board Malfunction

Every LG refrigerator has a control board. If the control board is not sending power to the ice maker, or one of the relays on the control board has failed, then the ice maker will not run.

Important: If all components mentioned above in the article are ok and the ice maker works ONLY when you press the RESET button (the ice maker should make a full turn and not make ice in automatic after that), then there is a possible problem with the main control board or ice level optical sensors on the ice maker itself.

Read: How to know if your refrigerator control board is bad

LG refrigerator control board

Make sure the control board fits the refrigerator model you have !!!

the Ice maker Is not producing Or Dumping ice

Another possible reason your ice maker is not making ice is due to a malfunctioning ice maker fan, which is located in the freezer compartment.

This fan blows cold air into the ice maker compartment and freezes the water.

If the temp in the ice maker compartment higher than -12C, ice will not be produced.

In order to check if this fan is working, you need to apply a magnet to simulate a closed door ( see the top side of the door where the magnet is located)

If you feel cold air coming out from the vents, the fan is good.

This is a picture of the back panel in the freezer compartment with the evaporator and ice maker fans.

Ice maker fan part# ADJ72911303

ice maker evaporator fan

What should my LG freezer be set at to produce ice?

-2°F or -20°C is the recommended temperature setting for normal ice production. In order to adjust the temperature, press the FREEZER button to cycle through the range of available settings and set it to the desired temperature.

Other Ways To Reset The Ice Maker

In order to do a simple reset of the ice maker, unplug your refrigerator or turn the breaker OFF for at least 30 sec. This procedure will reset the ice maker, making it easier to troubleshoot.

Read: How To Fix LG Refrigerator Ice Maker Freezing Up

What Does “Ice Plus” Mean On My LG Refrigerator?

When all the ice in the refrigerator is used, it will take about 2 hours to produce the next bunch of ice cubs. Some LG models are equipped with an “Ice Plus” feature. This feature just speeds up the freezing process and allows it to produce ice cubes 2 times faster.

How long does it take to make ice?

It depends. If you just bought and installed a new refrigerator, then it may take about 24 hours. But after your refrigerator has operated for more than 24 hours, the ice maker will produce new ice cubes every 2 to 3 hours.

How Do I Test The Ice-Detecting Optical Sensor?

If the optical sensor is malfunctioning, your ice maker may not work in Automatic Mode.

ice-detecting optical sensor

The first thing you need to do is to visually check the ice-detecting optical sensors. They are located at the bottom of the ice maker, on each side.

  1. Remove Ice Bin from the compartment
  2. Close the left door
  3. Wait for 3 minutes
  4. Keep Freezer Door open
  5. Push Refrigerator button and Lock button at the same time
LG refrigerator controls

If “ETY” is shown on the display after the procedure above, the ice-detecting sensor is normal.

If “FULL” is shown on the display after the procedure above, the ice-detecting sensor is malfunctioning or something is blocking the clear path between sensors.

When it shows FULL with an empty ice bin, and nothing else obstructing the sensor path, then something is wrong with these sensors. If they are part of the ice maker assembly, you may have to replace the entire assembly. Otherwise, you may be able to replace the individual offending sensor(s).

LG Fridge Service Manual

Reader Comments (600)

  1. my LG just stopped making ice, the tray is down no water in it. rt side is hanging down more. i turned it off and back on. no sound. the water is still working just not producing ice. I need help.

    Reply
    • Hi Denise,
      Is your filter installed properly? See the section of this article “If The Ice Maker Is Not Filling With Water”.

      Also check your secondary water inlet valve, if equipped. See “The Water Inlet Valve Is Broken” section above.

      Here is another article that has some extra information.

      Hope this helps!

      Reply
      • The metal arm on my LG ice maker isn’t functioning to automatically make ice. It will pop up to half way position and make ice only if I pull it up further, then it make 4 cubes and goes down all the way and even if you pull it up it won’t work until it pops up on its own to the half way mark. Any ideas?

      • Hey Trent, what is your model and approximate year? From what you said, it sounds like the switch may be acting up. Or it could be the actuator motor assembly. If it’s a sprocket and gear type, perhaps there are broken teeth which causes it to skip parts of the cycle.

  2. My ice maker does not operate. The test button on it does not make it work. I tried a new unit, same results. The ice dispenser motor does work. When I ‘trick’ the door switch with a magnet, I do not feel any air flow increase from the ice fan. The lights do go out when I do this operation. My only other thought is the main control board in the back. I did press the reset on it with no luck. Smart diagnostics showed no problems and no error code is indicated. Any help would be appreciated.

    Reply
  3. We have ice frozen in the ice maker trays. So it’s unable to make ice because the water isn’t going in the slots it’s spraying and splashing everywhere and freezing in the compartment. Please how do we get the frozen cubes out of the ice trays.

    Reply
    • You may have calcium buildup word spraying the water into the tree compartment area also make sure your fridge is very level could be slightly forward or back which will have water possibly run over the sides and not produce your adequate ice

      Reply
      • Read up on how to take the icemaker compartment out and clean out ice cube trays as best you can. Could use boiling water once that unit is out and unplugged or CLR and rinse it thoroughly there after. It’s not calcium buildup and not the level issue than the water line/ hose pressure from your residence can be turned down a little bit behind the fridge or under your floorboards so that’s not splattering water everywhere when in refill mode.

  4. I replaced the ice maker and the waterline inlet valve assembly. I also changed the external water filter. The tray isn’t filling with water. What is the solution?

    Reply
    • Pull your fridge out and shut off your water supply to the fridge. Then disconnect the connecter to your waterline to your fridge and have someone turn on that valve if you happen to have a valve behind the fridge you’ll know right away if you have appropriate pressure coming from your residence. If there is water pressure at the valve when you test it then reconnect waterline try unplugging your fridge for 30 seconds and plug it back in to reset your ice cube maker. Thirdly there are valves that turn on and off the valve to the ice maker behind the fridge, you can look at the LG website if you want to do it yourself to test or call a LG / refrigerator repair company. And you can also check the optical sensors that may be just dirty or need to be replaced and there’s a simple self testing of those as well.if covered with calcium spray, It will think that the ice bucket is full and water won’t be released to the water/ ice tray.

      Reply
  5. Tray when goes upside down it catches the upper shell and stops the tray from completing the cycle so is throat stretched out or is there away adjust it it doesn’t catch the upper shell

    Reply
    • I have the same exact issue! Haven’t figured it out yet though…was thinking to file down the upper shell or the tray itself. YOu have any luck?

      Reply
    • Not sure exactly what you’re watching when you do the reset /test button. The ice cube tray should flip over on certain models and then it will look looks it’s binding on the right side /give a twist so it looks like it’s jamming, but in actuality it has to twist the poly/ plastic tray to release the ice cubes. That is perfectly normal

      Reply
  6. This afternoon the ice in our ice maker started melting and tonight we noticed everything in our freezer is almost thawed. The refrigerator seems cool, but not cold. Any ideas of what is going wrong and suggestions for what we can try? Our fridge is 2 1/2 years old.

    Reply
  7. The metal arm that must go up to reset the ice maker sometimes has drops of frozen water on the end, therefore inhibiting the are from rising with a no ice.

    Reply
  8. We have a new big LG model that produces white powder in the ice. The fridge is about 3 months old. What’s going on? We spent over $3k on this. Thank you!

    Reply
  9. Hi
    My ice maker tray turns to dump ice, makes a loud clicking noise like it’s trying to get back to the right side up position then gets stuck upside down. When I press reset or on/off it makes this same loud noise and gets stuck. Any suggestions/help would be great!

    Reply
  10. Model LFX25961AL/01 ice tray not filling with water and sounds like an intermittent growling noise coming from the housing. Any ideas?

    Reply
  11. LG refrigerator ice maker not making ice always cross tray on it filling up five of the seven what could be the problem changed the pump the filter and new ice maker and still doing the same thing any help thank you

    Reply
  12. Had my LG Fridge for about 5 years now and its never reliably made ice. It seems to work and not work at totally random times … sometimes it’s fine for weeks, filling up the bucket over and over and then its cactus for months on end. Just stops dispensing ice. Ice is in the tray part ready to go – just never cycles the fingers to rotate and push the ice out. At 1am last night (or this morning if you prefer) I heard ice drop into the ice bucket … waited a few seconds – could hear the water line turn on to fill the tray back up again. Now this was after 6 months of ZERO ice production. It continued to work fine for about 6 more cycles of making ice today then it just magically stopped again with about 30 bits of ice collected in the bottom of the ice bucket … it’s not even 1/4 filled. The ice maker tray is sitting there, ice cubes frozen and ready to go, but it never cycles the fingers to rotate and push the ice out, nor does it heat up to begin to dislodge them. If I press and hold the button on the actual ice maker (there is only one button on it) the fingers will go round – then get forever stuck on the ice and not dislodge them until I pour some boiling water on them to help dislodge them.

    For an expensive fridge – it’s disappointing that the icemaker has been a complete piece of garbage 🙁

    Reply
  13. My LG thinq makes ice but does not dispense the ice unless I press the reset button. What could be the problem? Any suggestions?

    Reply
  14. when dispensing ice it sprays everywhere. Can it be fixed so the
    ice drops straight into the glass an doesn’t go everywhere?

    Reply
  15. All of a sudden it takes 6+ hours to cycle through And drop ice into the bucket. It feels as though the ice is formed and solid however just doesn’t drop. The ice tray does fill up with water right after the 7 cubes drop. I went from a full compartment of ice to maybe 20 cubes a day.

    Reply
    • Check the position of the ejector arm both right after it ejects ice and then after about 3-4 hours. We had a problem where the ice tray heater burnt out and the ejector arm would take a long time to eject ice frozen to the tray.

      Reply
  16. So my LG is filling the ice cube trays with just a little too much water. It makes for a large chunk of ice and makes a horrible clunking noise as it tries and fails to dislodge the cubes. How can i adjust this so it doesn’t fill up with too much water?

    Reply
  17. The issue on my LG Ice maker is that the fridge was level, but the icemaker was not and was leaning forwards a bit causing ice to not be level in the tray. The water then froze at too high towards the front part of the tray and caused the the rotating Ice Remover claws to not be able to rotate due to them getting caught on the frozen Ice cubes due to being elevated so much that the water in the trays was touching the claws and freezing the claws in place. I simply removed the existing ice using a small screwdriver and then leveled the ice maker by using a couple wedges. Reset it and all has been good.

    Reply
  18. I have an LG fridge model LMXS30776S / 03
    I got an E 15 error code and originally I could open the ice maker door and the code would go away and the ice maker would operate when I pressed the test button, it would refill once and never dump the ice it made.
    Fast forward to now and the code still pops up and it won’t reset unless I unplug the fridge. But now the ice maker won’t operate at all when I press the test button.
    I saw at LG’s site that with that code it’s the fan or the sensor that isn’t working properly.
    I used a magnet to simulate the door shutting and the fan blows air out of one of the vents, and one vent has nothing blowing out (maybe a return vent?) This test won’t work at all when the code is lit on the operating panel.
    After reading the article, it seems like the ice maker or the control board is the problem but before I take the gamble and buy either, I wanted to see if anyone had any other thoughts before I proceed and replace one or the other.

    Reply
    • If the ice maker fan is working and you can feel it, then the problem can be with the wiring located on the left top door hinge. I can not give you the exact procedure on how to check that. But you need to check wiring for continuity from the freezer where the fan is located to the inner wiring of the left door.

      Reply
  19. My ice maker makes ice fine but the they continue to stick (freeze) together. After a few knocks on the ice container…all’s fine till the next attempt.

    Reply

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

DMCA.com Protection Status