Front load washing machines are great because they allow you to wash larger loads and help conserve water.
However, sometimes they will stop working properly and begin displaying error codes.
Is your LG washing machine showing an OE error?
What does it mean and how do you fix it?
There are a few different issues that can cause this problem.
The following information will discuss the main reasons the OE error code shows up and how you can fix it.
What Does The OE Code Mean?
The OE code signifies that your LG washer is unable to drain the water out during wash cycle.
This code can be triggered by a clogged drain pump filter or a drain hose that’s kinked.
The most common questions you’ll ask with this error code are “How do I get my LG washer to drain?” and “How do I clear the OE error on my LG washer?”.
The truth is you’ll have to determine the root cause and fix the issue before the code will go away and your washer will drain.
Let’s take a look at the steps you need to follow.
Connect with an Appliance Repair Tech
Click here to use the chatbox to speak with one of our technicians.
No in-home service calls. No appointments.
What to Check on LG Washer When Got OE Error Code?
When the OE code is being displayed on your LG washing machine there are three common parts you need to check: the drain hose, the drain pump filter, and the drain pump.
Check the Drain Hose
This is the easiest of the three components to check.
You’ll simply look at the drain hose connected to the back of your LG washing machine to see if it’s bent or kinked.
When washers are pushed too far back against a wall the drain hose can end up getting crimped.
When the hose has bends or kinks it can prevent the proper flow of water through it.
If you see that the hose is not straight you’ll simply need to straighten it out and ensure it has no blockages.
After you’ve done this go ahead and start a small load in your LG washer to make sure the OE error is cleared.
Check The Drain Pump Filter
To check the drain pump filter you will first need to unplug the washer to disconnect the power.
You will then locate the filter on your LG washer which is at the front bottom.
Go ahead and remove the cover to the drain pump filter.
Next you will unhook and remove the small plug from your drain hose.
You will need a small bowl to catch water that drains from inside the tub.
After the water has drained you’ll need to twist the drain pump filter in a counter-clockwise direction to remove it.
The best way to clean this part is to run it under warm water.
You’ll also want to use a rag or cleaning brush to clean inside the housing for the drain pump filter.
Once everything is clean you’ll replace the cap on the drain hose and connect the hose to your washer once again.
Just be sure the filter is put back in place securely.
Install the cover over the drain pump filter by turning it clockwise this time.
After you’ve cleaned the filter and re-secured it so it’s free from blockages you can try your LG washer by running a small load to see if the OE code is cleared.
Check The Drain Pump
To test the drain pump it’s best to run a spin only cycle.
Do this by pressing POWER to turn your washer on.
Then press the SPIN SPEED button until HIGH is visible.
Go ahead and press the START/PAUSE button to begin the spin cycle.
Do you hear a humming noise? If so, your washer is beginning to drain.
However, if you do not you may want to hire an appliance repairman to physically check the drain pump.
This part is located inside the washer and is a bit harder to check if you’re not comfortable working with electrical components.
If you feel confident you can handle this job, this is how you’ll locate the drain pump.
- First, disconnect the power from the washer to prevent electrocution.
2. Then, you’ll need to locate the screws holding the top of your LG washer in place, and remove them.
After removing the screws you’ll pull the top toward the back of the machine and lift upwards.
3. Next, press the release tab on the soap drawer and remove it.
After the drawer is completely removed you’ll need to take the two screws holding the housing for it out.
4. Depending on your LG model there may be another screw on the right side that’s holding your control panel in place.
Other models simply have some locking tabs across the top that you’ll need to pull up on to unlock.
After the panel is disconnected set it on top of the machine.
5. Then move to the bottom of the machine on the left-hand side to the small door and open it.
You’ll find a small drain hose to pull out which you’ll need to remove the end of.
Any water remaining inside the tub will drain, so grab a small container to catch it.
There’s one screw inside this door that you’ll need to remove. Pull the cover for the drain clean-out off and set it aside.
A single screw should now be visible at the bottom which holds the bottom of the front panel in place, go ahead and remove it.
6. Next, open the washer door and remove the band clamp that holds the door bellow in place using a flat screwdriver.
Now gently pull the boot away from the front panel and push it into the washer tub.
You don’t need to remove the door lock assembly.
Simply remove the wiring harness from the bottom of it by pulling straight down to disengage it. Close the washer door.
7. Remove the 4 screws across the top. Remember to support the front panel and door assembly before removing the last screw.
After all screws are removed you’ll simply tilt it forward and lift slightly up to disengage the three tabs holding it in place along the bottom.
Set the front panel and door assembly to the side.
The drain pump motor is located at the bottom left and depending on your model there may two or three hoses attached to it.
It also may be secured to the base by a few bolts or a sliding locking tab.
Next you’ll want to remove the clamp from each hose and twist the hoses free from the pump.
After the hoses are removed and pushed aside you’ll need to remove the remaining screws holding the drain pump in place.
If your model has the metal bracket holding the pump assembly be sure to remove the bolts from that.
If there’s no bracket there will be a small locking tab under the center rear of the pump housing that will need to be disengaged.
Once you have the pump assembly out you’ll need to disconnect the wiring harness.
Remember the wire colors as you remove them from the pump.
Remove the pump motor from the pump body by removing 3 screws.
Next, remove the cover from the existing motor.
Discard the old motor and place the new pump motor inside the cover and begin reassembling the washer.
In conclusion, these are the three most common issues that cause an LG washer to show the OE error code. For most people the issue will lie in the first two steps, however, drain pumps do go out from time to time. Do you have other questions or comments regarding the OE code on your LG Washer?
If so, be sure to leave us a comment!