3 Reasons Why Samsung Fridge Is Not Making/Dispensing Ice

Many homeowners choose to buy Samsung fridges with ice dispensers for the added convenience. After all, what could be better than pushing a lever to make your beverage ice cold in seconds? Still, that convenience can turn to frustration when you have a Samsung fridge not dispensing ice.

If your Samsung fridge is not making or dispensing ice, it could be that there’s an ice buildup in the ice maker compartment preventing it from working properly. Or, the Ice Maker might not be ON, even though the ice dispenser is. However, if you hear no sound from the ice maker, there might be a problem with the door switch, dispenser lever, or auger motor assembly.

Let’s help you troubleshoot this issue by taking a closer look at all the possible reasons behind it.

If There Is Noise Coming from Ice Maker Or Dispenser

There are several reasons why your Samsung fridge might not be making or dispensing ice. To make troubleshooting easier, you can group the potential reasons based on whether the fridge makes a sound when you press the ice dispenser lever.

If there is a sound coming from the ice bucket auger, but no ice is coming out, the ice bucket may be empty. That itself can be caused by two reasons: the ice maker has become iced-up, or the ice maker is not on in the first place.

Related: Why Is Ice Or Frost Build Up In The Freezer?

1. Ice Buildup Around The Ice Maker

The ice maker does exactly what its name suggests. A supply of water goes directly into the fridge and flows into the ice maker. That water will then be cooled down and frozen rapidly to produce ice cubes.

Depending on the exact Samsung fridge that you have, the ice maker could produce different quantities of ice cubes. Typically, many ice makers in Samsung fridges produce about 120 ice cubes per day unless there’s a problem that prevents it from doing so.

How it fails:

As described earlier, the ice maker in your Samsung fridge involves a continuous supply of water and low temperatures. Combine those two factors and what you might get is an iced-up ice maker.

In most cases, that might not be a problem. However, if that build-up becomes too severe, it could obstruct ice delivery to the ice dispenser. That’s why you’ll hear a sound when you press on the dispenser lever, though nothing makes its way out.

How to fix:

Thankfully, ice and frost buildups are straightforward to deal with no matter where it happens in your Samsung fridge, even in the ice maker. What you’ll want to do is defrost or thaw the ice maker out until all of the ice and frost have melted away.

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The buildup of ice and frost might just be a symptom of another problem. So, you might want to also check the door seals for any leaks that might let air in even when the door is shut.

You may be tempted to use a heat gun or hairdryer to thaw out the ice maker quicker. That’s a bad idea because those appliances deliver a highly-concentrated blast of heat towards the plastic parts inside the fridge. The heat could warp those parts or cause them to melt.

Please follow some troubleshooting procedures in the Service Manual at the bottom of this article.

2. Ice Maker Isn’t On Or Receiving Power

Another reason why your Samsung fridge might not be making or dispensing ice could be that the ice maker isn’t on in the first place. Alternatively, it could be that the ice maker isn’t receiving power for whatever reason.

As you might expect, a fridge with an ice maker that’s off will not be able to produce or dispense any ice at all, even though you hear a noise while pressing on the ice dispenser lever.

How to fix:

Fixing this is relatively easy, as all you’ll need to do is turn the icemaker back on. The precise steps could differ depending on what Samsung fridge model you have, so your best bet would be to refer to the user manual that came with the appliance.

In most cases, you can turn it back on by pressing the ice maker button for three seconds. That should work for most Samsung refrigerator models.

If There Is NO Noise Or Sound Coming From Ice Maker Or Dispenser

Suppose no ice is dispensed when you press the dispenser lever, and the ice bucket auger isn’t making any noise. That could be a symptom that the door switch, ice lever switch, or auger motor assembly has failed.

Related: Refrigerator Ice Maker Not Working? Here Is How To Fix it

1. Door Switch Has Malfunctioned

A fridge’s operation of its ice maker and dispenser also relies on its electrical door switch. That switch has one simple job: to sense whether or not the fridge door is open. When the door is open, the fridge will cut the power to specific parts, such as the water and ice dispensers.

How it fails:

A door switch is a mechanical switch that opens or closes certain electrical circuits. In this case, we’re talking about the circuits that connect to your ice dispenser. When the switch has malfunctioned, it may mistakenly sense that the fridge door is open, even when it’s not.

As a result, the Samsung fridge will fail to dispense any ice even though you’ve closed the fridge door. A tell-tale sign of this is when you press on the ice dispenser lever yet you hear no noise coming from the ice bucket auger.

How to fix:

To fix this, you’ll need to replace the door switch. This can be done by:

  • Disconnecting the power supply to the fridge to keep yourself safe from the risk of injury and electrocution.
  • With the fridge door open, you’ll need to remove the screws holding the top cover in place.
  • Then, find and undo the locking clips. You’ll typically find arrows pointing to the clips.
  • With the electrical connector removed, the cover should come off easily so you can set it aside.
  • Search for the door switch(es) and remove them. You can refer to the user manual and technical sheets to identify and locate each switch, depending on how many your fridge model has.
  • Replace the new switch by working backward, replacing the electrical connectors, cover, and screws.
Samsung DA34-00006C Door Switch

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2. Ice Lever Switch Malfunction

The ice lever switch has a very straightforward function. When you press against it with your hand or with a cup, it’ll lead to the ice auger turning to move ice from the bucket towards the dispenser. That will continue happening for as long as you’re pressing on the ice lever switch.

How it fails:

Suppose you press on the ice lever switch but hear no noise coming from the auger. If every other part is working as it should, the problem could be that the lever switch itself has malfunctioned.

When pressed, the switch completes the electrical circuit, which leads to ice being distributed. If that doesn’t happen, the necessary parts don’t receive the power they need to get the job done.

How to fix:

Fixing this will involve replacing the ice lever switch:

  • Disconnect the power supply to the fridge to stay safe.
  • With a screwdriver, you’ll need to search for the screws that hold the ice dispenser panel in place.
  • You can then remove the panel by gently pulling it off.
  • You’ll see that the lever has wires and screws attached to it.
  • Remove those screws and the electrical connectors, and you can remove the switch inside.
  • Place the new switch in by working backward. Reconnect the electrical wires in the same way as before and screw everything back in place.

3. Auger Motor Assembly Failed

Your Samsung fridge’s ability to dispense ice relies on an auger that turns and pushes the ice along. What turns that auger? Well, it’s an auger motor assembly that turns on every time you press on the ice dispenser lever.

When it works correctly, pressing the lever will power the motor, which turns the auger. The auger, in turn, pushes ice cubes towards the dispenser and drops them into your cup.

How it fails:

Like any other motor, the auger motor can fail over time. The most common reason is that it’s become worn out after being in use for a very long time. You’ll know that this is the case if you hear no noise from the auger even though you’re pressing on the dispenser lever and everything else is still in good working order.

How to fix:


Be sure to disconnect the power supply to the fridge so you can work safely. You’ll need the user manual and technical sheet to guide you, as removing the auger motor assembly can get tricky.

  • Start by pulling out the ice bucket. That will give you access to the wire housing cover so you can disconnect the necessary wire harnesses.
  • Depending on the design of your model, you may have to remove the ice maker first before you can access the auger motor assembly.
  • Once you’ve gained access to the motor assembly, you can gently pull it out and disconnect the wire harness.
  • Replace it with the new model, and work backward by replacing any wire harnesses you removed, and screwing the panels back in place.
  • You can use a YouTube video to guide you, just search up your fridge type and add “auger motor assembly”
Samsung DA97-12540K Assy Case Auger Motor

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Samsung Fridge Ice Maker Troubleshooting Guide

Reader Comments (12)

  1. Samsung ice maker just stopped working. No freeze up. Plenty of water pressure to fridge and water dispenser flowing good. I can hear it turn when I push lever on exterior of frig to drop ice out. But no ice. I have turned off, reset blue button in ice maker. No luck! Any suggestions?

  2. Icemaker when reset goes through full cycle but does not fill with water.
    Coil ohms out at 368ohms. I am not getting 110vac to coil or I am getting the 110vac and Com2 is not completing circuit. Bottom freezer door sw. seems to be working???

  3. I had a new ice maker installed thats what the guy told me it need box and all. And now it wont make ice unless i push the reset button and it only makes 10 cubes then my fridge dings and it stops? If i push reset itll make more again then stop? I dont know what the issue is

  4. My SRF679swls icemaker makes ice but freezes up regularly ie the ice dou=es not fall into the dispenser tray , any suggestions

  5. Samsung did not seal the ice maker IR receiver fully. I just fixed a IR reciver today. One of the trace on the PCB is broken due to the moisture. A one dollar sensor cost a $100 replacement.

  6. My Samsung quit making ice . Will a new water filter possibly solve the problem? There is adequate water available through the water dispenser in the door. Do not know what else I could do.

    • Try to push the test switch on the ice maker (front right, in blue). Hold for 10 seconds until it chime. If ice dispensed in 6 min. then the ice maker is ok.
      You can check the progress of ice dispensing by have ear on the left door (of frig). You will hear ice drop and then water fill, at end of 6 min..

      You can get ice manually by using test switch, it take about 1 1/2 hour per batch.

      If it still will not dispense ice automatically, it is possible a faulty IR “ice full” sensor. Check Samsung site for help of diagnostic.

      The IR transmitter is at auger unit and IR receiver is in the ice maker.

  7. can we shut off the upper ice maker and will that thaw out, or do we need to defrost the entire fridge?
    The ice tray is frozen solid.

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